We ask clients to arrive early to their appointments. In the case of an extenuating circumstance, clients should call or text to inform the Expert of their plan to be late. A maximum of 15 minutes lateness is permitted with prior notification. Clients may cancel 48 hours before their appointments without a cancellation fee. The full price of the service will be charged in the event of a no call-no show. Same day cancellation will only trigger a partial payment (half) of the service.